Increased incentives for returning gear as part of its ongoing sustainability goals
Key Takeaways:
- The North Face expands its Renewed Program, allowing customers to return used gear for credit toward future purchases.
- New credit tiers are introduced based on the condition of returned items, ranging from $10 to $50.
- Items that cannot be resold are either donated or recycled as part of the company’s commitment to circularity.
- The program supports The North Face’s broader sustainability efforts to reduce waste and emissions.
The North Face announced on Tuesday that it is expanding its Renewed Program, offering customers the opportunity to return used gear in exchange for monetary credit. This latest development introduces new credit tiers, with the value based on the condition of the returned items.
Customers can bring their used gear to The North Face’s retail or outlet locations or mail them using the company’s online trade-in process. The company will assess, clean, and repair the gear before reselling it through its Renewed store. “When customers trade in eligible items they’re no longer using, The North Face will send $10, $30, or $50 in credit toward their next purchase,” the company said. Credit is determined by item qualification, as outlined on The North Face Renewed website.
Even gear that is heavily worn and ineligible for resale will be accepted for donation or recycling. This move aligns with The North Face’s commitment to advancing circularity principles, supported by technology from Archive and textile reclamation solutions from Tersus Solutions.
The North Face first partnered with Archive in 2022 to launch its Renewed Program, which includes products across categories such as women’s, men’s, and kids’ apparel, as well as footwear and gear. Items that are damaged are repaired by hand under the program’s “Remade” initiative.
The expansion of the Renewed Program reflects The North Face’s larger sustainability goals, which include reducing greenhouse gas emissions across the supply chain, using renewable materials, and developing innovative packaging solutions.
